bcl_1370085868.htm

NTPC Limited

(A Government of India Enterprise)

EOC Noida Office

NOTICE INVITING TENDER (NIT)

FOR

Integrated facility management Services for NTPC Office at EOC & EOC Extn. (R&D) Building.

(Domestic Competitive Bidding)

NIT No: 40072324

Date:06.04.2017

1.0NTPC invites on-line bids from eligible Bidders for aforesaid package, as per the scope of work briefly mentioned hereinafter:

2.0Brief Details

NIT No.	40072324
NIT Date	06.04.2017
Document Sale Commencement Date & Time	06.04.2017 09:46:11
Document Sale Close Date & Time	25.04.2017 17:30:00
Source of IFB/NIT	EOC Noida Office
Contract Classification	Admn. Works & Purchase
Last Date and Time for Bid submission	11.05.2017 14:30:00
Technical Opening Date & Time	11.05.2017 15:00:00
Bid Opening Date & Time	23.05.2017 15:00:00
Cost of Bidding Documents in INR	3,375.00
EMD in INR	1176000.00
Pre-Bid Conference Date & Time (if any)
Last Query Date (if any)	01.05.2017

3.0Bid Security and Integrity Pact (if applicable) shall be submitted in a sealed envelope separately offline/online by the stipulated bid submission closing date and time at the address given below. Any bid without an acceptable Bid Security and Integrity Pact (if applicable) shall be treated as non-responsive by the employer and shall not be opened.

4.0A complete set of Bidding Documents may be downloaded by any interested Bidder on payment (non-refundable) of the cost of the documents as mentioned above in the form of a crossed account Payee demand draft in favour of NTPC Ltd., Payable at New Delhi or directly through the payment gateway at our SRM Site (https://etender.ntpclakshya.co.in/sap/bc/gui/sap/its/bbpstart). For logging on to the SRM Site, the bidder would require vendor code and SRM user id and password which can be obtained by submitting a questionnaire available at our SRM site as well as at NTPC tender site (www.ntpctender.com). First time users not allotted any vendor code are required to approach NTPC at least three working days prior to Document Sale Close date alongwith duly filled in questionnare for issue of vendor code and SRM user id/password.

5.0Brief Scope of Work & other specific detail

NTPC intends to outsource its IT Infrastructure Management Services for providing Integrated Facility management services through hybrid support model (remote and onsite model) for the management of existing IT infrastructure at EOC, NOIDA. The bidder has to offer the solution through onsite team to NTPC along with Network Operation Center.

The whole service should be managed by the Project Manager/Lead which shall be single point of contact for NTPC. A central helpdesk shall be working on alerts through pro-active monitoring and user generated incidents, and users from EOC & EOC Extn shall login the call at this helpdesk. Assigning of calls to engineers at respective site/Vendor branch shall be automated through e-mail/Tools.

The scope of proposed IFMS shall include:

a)Location covered: EOC & EOC Extn. (R&D) building. (Including department likely to be shifted in EOC Extension Building & NCR area currently under renovation).

b)Services Covered:

-24X7 shared remote Monitoring services.

-Onsite helpdesk resources.

-Tools licenses.

-Asset management.

-Application Monitoring & Management

-Patch and backup Management tools & services.

-IT Hardware and tools for helpdesk.

-Connectivity to shared remote helpdesk.

-Hybrid service model.

c)Users: 2000 users

d)Assets: 2500 No.

6.0Prospective bidders from U.P. State are compulsorily required to provide TIN number at the time of purchase of bidding documents.

7.0Qualifying Requirements for Bidders:

7.1The bidder should be certified for IT Service Management System Standard ISO/IEC 20000 & Information Security Management System Standard ISO/IEC 27001 for past 2 years as on the date of Technical bid opening. The bidder should have valid ISO/IEC 20000 & ISO/IEC 27001 certificate as on the date of opening of Techno-commercial bid.

7.2The bidder should have executed minimum three works where the scope of work includes onsite helpdesk/support services for IT infrastructure & the above work should have completed at least one year of operation as on the date of opening of Techno-commercial bid.

7.3The bidder should have executed minimum three works where the scope of work includes Management/ Monitoring of Servers for IT infrastructure & the above work should have completed at least one year of operation as on the date of opening of Techno-commercial bid.

Note for 7.2 & 7.3 above:

The word #executed# means the bidder should have achieved the criteria specified even if the total contract is not completed/closed.

7.4The Bidder should have executed any one of the following where the work executed includes IT Facility Management Services in the preceding seven years as on the date of Opening of Techno-commercial bid:

One work of value of not less than Rs. 470 Lakh (Rupees Four crore and seventy lakh only)

Two works of value of not less than Rs 294 Lakh (Rupees Two crore and ninety four lakh only) each.

Three work of value of not less than Rs. 235 Lakh (Rupees Two crore and thirty five lakh only) each.

Note for 7.4 above:

(i)The work #executed# mentioned above means the bidder should have achieved the criteria specified above even if the total contract is started earlier and/or is not completed / closed. However, the work executed must include IT Facility Management Services.

(ii)In case of orders under execution, the value of work executed till the date of opening of Techno-Commercial proposal as certified by the Client shall be considered. However, the work executed must include IT Facility Management Services.

(iii)The work done during the period specified above shall only be considered.

(iv)Work executed against extensions of Purchase Order/Work Orders/ Agreements shall be considered as one work along with the original Purchase Order/Work Orders/Agreements.

(v) For order in foreign currency, the exchange rate as on the date of techno-commercial bid opening shall be used.

7.5 Financial Criteria:

7.5.1The average annual turnover of the Bidder, in the preceding three (3) financial years as on the date of opening of techno-commercial bid, should not be less than Rs. 138.46 Lakh (Rupees One crore and thirty eight lakh and forty six thousand only) or in equivalent foreign currency.

7.5.2The Net Worth of the Bidder should not be less than 100% of the Bidder#s paid up share capital as on the last day of the preceding financial year. In case the Bidder meets the requirement of Net Worth based on the strength of its Subsidiary(ies) and/or Holding Company and/or Subsidiaries of its Holding Company wherever applicable, the Net Worth of the Bidder and its Subsidiary(ies) and/or Holding Company and/or Subsidiary(ies) of the Holding Company, in combined manner should not be less than 100% of their total paid up share capital. However, individually, their Net Worth should not be less than 75% of their respective paid up share capitals.

Net worth in combined manner shall be calculated as follows:

Net worth (combined) = (X1+X2+X3)/(Y1+Y2+Y3) x 100% where X1, X2, X3 are individual Net Worth which should not be less than 75% of the respective paid up share capitals and Y1,Y2,Y3 are individual paid up share capitals.

7.5.3In case the Bidder is not able to furnish its audited financial statements on standalone entity basis, the un-audited unconsolidated financial statements of the Bidder can be considered acceptable provided the Bidder further furnishes the following documents on substantiation of its qualification:

(a)Copies of the un-audited unconsolidated financial statements of the Bidder along with copies of the audited consolidated financial statements of its Holding Company.

(b)Certificate from the CEO/CFO of the Holding Company, as per the format enclosed in the bidding documents, stating that the un-audited unconsolidated financial statements form part of the Consolidated Annual Report of the Company.

In case where audited results for the last preceding financial year are not available, certification of financial statements from a practicing Chartered Accountant shall also be considered acceptable. In case, Bidder is not able to submit the Certificate from practicing Chartered Accountant certifying its financial parameters, the audited results of three consecutive financial years preceding the last financial year shall be considered for evaluating the financial parameters. Further, a Certificate would be required from the CEO/CFO as per the format enclosed in the bidding documents stating that the Financial results of the Company are under audit as on the date of Techno-commercial bid opening and the Certificate from the practicing Chartered Accountant certifying the financial parameters is not available.

7.5.4In case a Bidder does not satisfy the financial criteria, stipulated at Clause 7.5.1 above on its own, its Holding Company would be required to meet the stipulated turnover requirements at Clause 7.5.1 above, provided that the net worth of such Holding Company as on the last day of the preceding financial year is at least equal to or more than the paid up share capital of the Holding Company. In such an event, the Bidder should be required to furnish along with its Techno-Commercial bid, a letter of undertaking from its Holding Company, supported by Board Resolution of the Holding Company, as per the format enclosed in the bidding documents, pledging unconditional and irrevocable financial support for the execution of the Contract by the Bidder in case of award.

Notes for Clause 7.5

(i)#Holding Company# and #Subsidiary# shall have the meaning ascribed to them as per Companies Act 2013, in vogue.

(ii)Net worth means the sum total of the paid up share capital and free reserves. Free reserves mean all reserves credited out of the profits and share premium account but do not include reserves credited out of the revaluation of the assets, write back of depreciation provision and amalgamation. Further any debit balance of Profit and Loss account and miscellaneous expenses to the extent not adjusted or written off, if any, shall be reduced from reserves and surplus.

(iii)Other income shall not be considered for arriving at annual turnover

(iv)For annual turnover indicated in foreign currency, the exchange rate as on 7 days prior to the date of techno- commercial bid shall be used.

DOCUMENTS FOR QUALIFYING REQUIREMENTS:

a)Copies of IT Service Management System Standard ISO/IEC 20000 Certificates for past 2 years as on the date of Technical bid opening in support of meeting QR stipulated at para 7.1.

b)Copy of IT Service Management System Standard ISO/IEC 20000 Certificates valid as on the date of Technical bid opening in support of meeting QR stipulated at para 7.1

c)Copy of Information Security Management System Standard ISO/IEC 27001 for past 2 years as on the date of Technical bid opening in support of meeting QR stipulated at para 7.1 in support of meeting QR stipulated at para 7.1

d)Copy of ISO/IEC 27001 certificate valid as on the date of Technical bid opening in support of meeting QR stipulated at para 7.1

e)Copies of Certificates from the client(s) towards execution (with period of execution) along with copies of Purchase orders/Contracts in support of meeting QR stipulated at Sl. 7.2 and 7.3.

f)Copies of Certificates from the client(s) towards execution (with period of execution and value of work executed) along with copies of Purchase orders/Contracts in support of meeting QR stipulated at Sl. 7.4.

g)Copies of audited Annual Statement on standalone basis of the preceding three financial years as on the date of opening of techno-commercial bid in support of meeting QR stipulated at Sl. 7.5.

h)Memorandum and article of association including changes in the constitution of the firm/company, name and address/(es) of Sole proprietor/partners/ board of directors, partnership deed (up to date), if any, in case of partnership firm and affidavit for proprietorship concern.

8.0Issuance of Bidding Documents to any bidder shall not construe that bidder is considered qualified.

9.0NTPC reserves the right to reject any or all bids or cancel/withdraw the NIT for the subject package without assigning any reason whatsoever and in such case no bidder/intending bidder shall have any claim arising out of such action.

10.0Address for Communication Addl. General Manager (CM)

NTPC LTD., 6th Floor, EOC, Plot no. A-8A, Sector 24 NOIDA(UP),India-201 301 0120- 4946625/2410477 Email ID: rckhorwal@ntpc.co.in

Sr. Manager(CM)

NTPC LTD., 7th Floor, EOC, Plot no. A-8A, Sector 24 NOIDA(UP),India-201 301 0120 - 4948761

Email ID: rkyadav02@ntpc.co.in

Fax: 0120- 2410026

Websites: https://etender.ntpclakshya.co.in/sap/bc/gui/sap/its/bbpstart or www.ntpctender.com or www.ntpc.co.in