NIT No: 40033780

Date:07.02.2015

Bidding Document No:

017/2194

2.0

Brief Details

NIT No.

40033780

NIT Date

07.02.2015

Document Sale Commencement Date & Time

09.02.2015 10:30:00

Document Sale Close Date & Time

28.02.2015 17:30:00

Source of IFB/NIT

Feroz Gandhi Unchahar Thermal

Contract Classification

Services

Last Date and Time for Bid submission

13.03.2015 13:00:00

Technical Opening Date & Time

13.03.2015 15:00:00

Bid Opening Date & Time

13.03.2015 15:00:00

Cost of Bidding Documents in INR

1,100.00

EMD in INR

106000.00

Pre-Bid Conference Date & Time (if any)

Last

Query Date (if any)

stipulated bid

submission closing

date and time at the address given below. Any bid without an acceptable Bid Security

and Integrity

Pact (if applicable)

shall be treated as non-responsive by the employer and shall not be opened.

(https://etender.ntpclakshya.co.in/sap/bc/gui/sap/its/bbpstart). For logging on to the SRM Site, the

bidder would require

vendor code and SRM user id and password which can be obtained

by submitting a questionnaire

available at our SRM

site as well as at NTPC tender site (www.ntpctender.com). First time users not

allotted any vendor code are required to

approach NTPC at least three working days prior to Document Sale

Close date

alongwith duly filled in questionnare for

issue of vendor code and SRM user id/password.

Running & Maintenance of Field Hostel (Ganga Bhawan, 24 Rooms) for 24 months

SCOPE OF WORK

1.

The

Field Hostel (Ganga Bhawan)

at

NTPC-Unchahar consists of

24

rooms, dining hall & lounge.

2.

Provision

of

Caretaking

of

Guest

House

including

reception

(front

desk),

facilitating

accommodation and

allied

services

for

comfortable

stay

of

employees/guests

of NTPC

Limited

and

catering are the main activities of

this contract.

3.

Reception Services : The following

reception

services

will be

ensured

by

the agency:

(i)

Manage the Reception counter by

a

professional and

experienced

person

to

attend the

guest(s) and attend

the

telephone

calls /

enquiries

with

decent and

hospitable manner.

(v) To

Report

the Room-wise Occupancy status

every

morning

to

the

Incharge Guest house;

(vi) To

ensure

overall

cleanliness

in

the

surrounding

areas

of

the

Reception

Counter, sitting

area;

(vii) To Report non functional electrical gadgets

(Geyser,

Fan,

lights,

AC

etc)

and civil

/ plumbing related

complaints of the rooms and other common areas to

the Incharge, Guest house. A register to be maintained for this

purpose, room-wise and the same to be brought to the notice of the Guest house- Incharge, daily.

(viii) Further,

the

payment from

the

guests

for

stay,

meals

etc,

as

per

applicable rates

will

be collected by

the agency or their representatives by issuing proper

receipt

on

behalf

of

NTPC

Limited

and

the

collected

amount will have to be deposited by

the

agency

in Bank on weekly basis and forward copies of receipt to HR and

Finance. In

this

regard

the agency

is required to

maintain

a

proper

room

rent register

or/and

computer

generated

report,

as

per

the

instruction of

the Guest

House

incharge.

4. Maintenance /Operation: Maintenance and up-keep

of

common

areas

of Guest House /Transit Camp apart

from

the

rooms

of

GH/Transit

Camp

as

described

at

1

above.

Regular maintenance

and

cleaning

of

area

under the

scope

of this contract by using proper

tools,

tackles

&

equipments

and

catering

are

the

parts

of

this

contract.

Proper

regular

care for

the

safe

maintenance

of

fittings,

fixtures,

T.V. equipments

and

furniture

will

be

the

sole

responsibility

of

the

agency.

Any

damage and

or

loss

caused

to the above

either

by

the

agency

himself

or

by

any

of

his

employees shall be made

good

by

the

agency at his

own

cost

immediately.

5. Readiness of room for guests

(i) The agency shall be

responsible

to

keep

room/s ready

in all respect

within

01

hr. of

the

vacation

of

the

room/s by

the

guest/s.

(ii)

The

agency

shall

ensure that

linen

of

rooms

during

the

stay

of

guests

is

changed

on

every alternate

day.

(iii)

The

agency

shall

be

responsible

to

replace

linen

of

rooms

in

case

room

remains vacant

for

more

than

03

days.

(iv) The agency will also ensure that linen is changed as and when requested by the guest/s.

(v)

The availability

of

toiletries, mosquito repellent, Naphthalene balls,

toilet

paper

rolls

and

functionality

of

mosquito

repellent

machines

shall be

ensured.

toilet paper, room freshener etc.

(vii) In VIP rooms No.: 1 to 6 in addition to the above point (vi), tooth paste,

tooth

brush,

disposable razor,

hair oil,

Tong cleaner, shaving cream/foam and comb shall be provided by the contractor.

6.

Special

Events Arrangements: There may be special

arrangements organized

besides

regular activities

in which

the agency may be asked to provide the services without any additional to NTPC.

7.

Catering

Services:

It

is prime responsibility of the Service Provider to

provide excellent

catering services as follows:

g) Packed

lunch,

properly

and

hygienically

packed

in

boxes

at

the instructions of the Incharge

guest

house/Designated

HR

persons

as and when required.

Sufficient

stock

of

items

such

as consumable

raw

materials,

packed

and

bottled items

shall

always

be

maintained

so

as

to

meet

normal

requirement

and

any immediate needs of Guests. The agency shall not be

permitted to stop supply of any item for any reason whatsoever.

The

eatables served

by

the agency

to

the

Guests shall be completely hygienic, free from

any

sort

of

adulteration,

unwanted

ingredients

such

as

stones,

soil,

egg-shell,

human hair, glass or crockery

chips,

paper,

wood,

insects,

flies, non-usable liquid

or

ingredients

not

to

be

used in

the

preparation

of

the

dishes. Dishes

containing

such

things shall

be rejected.

Non-vegetarian

dishes

shall

be

made

of fresh and

good

quality

mutton,

chicken

or fish etc.

All vegetables, fruits etc. used shall be fresh and shall not

be rotten or overripe. The agency shall be responsible for

their hygienic condition. Milk and milk product

such

as

curd, yoghurt,

cheese

etc. shall

be

of good standard

and

should

be prepared

and

served

fresh.

All

the aforesaid

veg

and

non-veg

items

shall

meet

the

hygiene

standards

maintained

by

restaurants

in

a 2

star

hotel.

rejected out-rightly.

Authorized

representative

of

NTPC

if finds

such

adulterated/

rotten

or

poor

quality

raw

material

or items

cooked

out

of

such

items,

has

right

to

destroy

such

items

on

the

spot

without

any

compensation to the agency, whatsoever.

Raw

materials like

tea,

coffee,

masalas,

ghee,

refined

oils

(loose

oil

shall

not

be

used)

and

eatables

like

bread,

butter

jam

etc.

to

be

served

to

the

Guests /

NTPC

employees

shall

be

fresh

and

of

good

quality

and

manufactured

by

well-known manufactures.

Lists of

some

branded

items

have been

mentioned at

Annexure- A as per suitability / availability.

The agency shall ensure that beverages and eatables prepared in the Guest

House

are

not

sub-standard. NTPC reserves

the

right

to

reduce

the

prices

or refuse

the

payment of

such

items

already

served/supplied.

The

agency

shall

exclusively

manage

catering

arrangements

like

supply

of

tea / snacks, meals etc. as

and

should be as per menu.

NTPC

shall

not

be

responsible

for any

amounts / due of

the agency arising

out

of

supply of

foodstuffs

by him to any person / individuals.

8. Uniform: The

agency should issue three sets of uniform to each

of its staff per year. Name

of the staff and logo

/name

of

agency

should be prominently displayed in the front side

of uniform. Different

types

of

uniforms

are to be

issued

to

staffs

as

per

the following

categories

#

9. Cleaning Services : Cleaning

of kitchen,

Guest

House

rooms

and

all

the

toilets at Guest

House/

Transit

Camp, washbasins in Dining hall, store and equipments

used by

agency

will

be

the

responsibility of

the

agency.

The following jobs are to be carried out under Cleaning

Service:

i) Daily Cleaning, ii) Weekly

Cleaning, and

iii) Monthly Cleaning

d)

Dusting of desk, table, chair and furniture located in the rooms occupied;

e)

Special attention will be paid to the cleaning of wash basins;

nonabrasive cleaners and disinfectants;

g) All

the wash basins, toilets pans should be kept

stain free using harpic/ sanifresh etc;

h)

All

surfaces shall be free of

germs,

soap

mud and smudges at the wash rooms/WCs;

i)

Replacement of towels on a daily

basis in

all the

WC facilities;

k)

Naphthalene balls, urinal cubes, should be supplied sufficiently in the toilets;

l)

Emptying

all

waste paper

baskets,

ashtrays from all rooms

and

washing

or wiping them clean with damp

cloth, replacing plastic waste paper basket linings and returning of items where they were located;

m)

All waste, wet and dry from waste paper baskets, kitchen, dining halls etc will be collected and disposed off as per

the

guidelines

every

day. Removal

of waste

to the demarcated area should

be

done by

the agency.

10.

Washing/dry cleaning of linen

(i) The agency shall be responsible for washing/dry cleaning of linen including curtains/blankets.

(ii)

The agency

with

mutual

consent of Engineer-In-Charge

shall decide

the

Standard

Operating

Procedure

(procedure

of

cleaning),

with

time

schedule,

of

each

linen

items

to

be

washed/cleaned

before

the

commencement

of

the

contract.

If time schedule of washing/dry cleaning

of

any

item

found

inadequate

with

requirement,

the

same

shall

be

reviewed

and

decided with mutual

consent

of

the

agency and

Engineer-In-Charge.

11.

Provision

of

toiletries:

The

agency

will

provide

toiletries

as

per

standard

check

list

at

its

own

cost.

Any

special

toiletries

etc.

for VIPs shall be at NTPC#s cost. In addition, toilet papers and paper napkins of

standard brands shall be made available

by the agency at its cost. Selection of brand will be done with the approval of Engineer-in-charge.

Other Terms and Conditions

12.

The agency shall always keep Guest House properly and adequately lighted, subject to the existing norms for energy

conservation

as

applicable

to

the

unit. The civil

and electrical

maintenance

of

Guest

House

shall be

in

the

scope of

The

agency

shall

be

responsible

for

any

loss

or

damage

thereto, arising

from

any

cause

other

than

the

accepted wear and tear due

to use

and

shall

return

the

same

in

its

proper

condition

at

the

time

of

expiry

of

the

contract. An inventory of these items will be made

out

and

signed

by the

agency

and

NTPC#s

representative.

13.

No alcohol shall be served in the Guest House of

NTPC. Further, No new item (not

covered

under

the

approved

eatable

items)

shall

be

served

to

the

Guests

/

NTPC

employees

without

obtaining

prior

permission

and

getting

the

rates

thereof

fixed

by

the

company.

14.

All eatables, soft drinks etc.

shall

be

served

on

the

buffet

at

Dining

Hall

/

Rooms only. Used

crockery,

empty

bottles

etc.

shall

be

collected

back

from

the

tables

/ rooms

immediately.

15.

The used cups, saucers, tea

pots,

utensils

are

to

be

washed

with

good

quality utensils

cleaning

powders. Used utensils / bowls are to be additionally washed in hot water.

16.

The dining hall, kitchen, cafeteria and working place will be maintained in clean and hygienic condition.

17.

Tea

leaves,

leftover

food

will

be

collected

in

proper

waste

bins

and

disposed

of

immediately.

18.

Only meals and light refreshment, including tea, coffee and other soft drinks shall be made available on payment to

the

guest(s) and

the

agency

immediately

and prior

to

their checking out from the "Guest House"

should

submit

the

bill

at

Front

Desk

of

Guest

House

for

collection

of

the

payment

from

the

guests.

NTPC

Limited

will not take any responsibility of bill submitted after the departure of guest.

19.

The agency shall maintain the premises in

proper

and

hygienic

condition

to

the

satisfaction

of

NTPC#s

representatives.

20.

Disposal

of

garbage: It

shall

be

the

responsibility

of

the

agency

to

dispose

of

garbage,

accumulated

during the operation of this

contract, as per rules and

regulations of the Corporation, at least twice in a

day and/or at

any

time

when

garbage

is

accumulated

in

a

larger

quantity than the capacity of

dustbin/garbage

drum.

The

agency

shall

ensure that

garbage

should

never be

kept

overnight

in

the premises of

NTPC

Guest

House.

23.

(a) The contractor will also have to pay a License fee of Rs.101/- per month to the management for the License to

be

granted.

(b)

The contractor

will execute a

License with NTPC/FGUTPP to provide the above service for a period of 24 months

only from the date

of start of its

execution.

management

of NTPC at

any time by

given 30 days notice in advance,

on the sole desecration of the management.

Decision of NTPC in this

regard shall

be final and binding. The terms &

conditions of the License are mentioned in

the body of

the license. The successful contractor shall inter into license deed in the given format on non judicial stamp

paper of appropriate value.

(a)

The

agency

shall

ensure

that the employees/workmen employed by them shall at all times

be

polite

and

courteous

to

all

guests

and

shall

maintain

high

standard

of discipline

decency and decorum.

(b)

The agency staff of the guest house should not allow unauthorized persons (without permission

of

NTPC

authorities)

to

come to

guest

house

or

use

guest

house premises

/ facilities

or

conduct

meetings/parties in

the

guest

house.

(c)

Any personnel deployed by the Agency,

refuses

work

or

creates

indiscipline

would

have

to

be

immediately replaced by the agency.

(d)

Agency

shall

maintain

at

all

times

strict

discipline

and

good

order

among

its

employees. The staff

of

the

agency should not create inconvenience to the

guests by their

behaviour

or

conduct

in

the

guest house

(like

using

music systems, talking loudly etc).

(e)

The

facilities

(TV,

AC,

Furniture

etc.)

meant

for

guests

should not

be

used

by

the

agency#s

staff or

their

friends/relatives.

(f)

Agency

shall

observe

all

Rules

and

Regulations

related

to

safety

as

may

be

prescribed

and

made known

from time to

time.

(g)

NTPC will in no way be held responsible or liable for any loss, caused by negligence or any other harmful action on

the

part

of

the

employee of

the

Agency.

(h)

The

staff

should

be

briefed

to

conserve

electricity,

water

and

other

precious resources.

28. QUALITY PLAN

28.1 The following quality plan should be ensured :

i)

The

agency,

shall

at

all

times,

ensure

proper

running

and

upkeep

of

the

NTPC

Guest

House

in

accordance

with

the

terms and

conditions

of

the contract.

ii)

The

agency

shall

always

ensure to maintain quality of raw materials used and

food

items

served

to

guests

staying

in

the Guest House as well as on special occasions / other caterings.

iii)

The agency will allow inspection of stores and

kitchen

as

and

when

required

by

the Guest

House

Incharge or any

other authority

specified for

the

purpose.

iv)

Food Items not found to

be

fresh

/

hygienic

condition,

should

to

be

rejected /discarded

and

to

be

destroyed outrighltly.

clean and hygienic condition at all times.

vi) Special

care is

to

be

given

to

maintain

the kitchen/store/dining area clean & hygienic. Leftover foodstuff

should be

discarded

and

not be

served

in

the next

meals.

Agency and the Agency shall always ensure

that well-trained, well-mannered employees

are

deployed

by

it

in

adequate numbers for fulfillment of their

contractual

obligations

under

this

agreement.

It shall be the sole

responsibility

of

the

Agency

to

ensure

that

employees,

deployed

by

them,

fulfill

the

obligations

undertaken

by

it

under

this agreement and the Agency

shall provide such employees at its own cost,

with

such

equipment

and

other paraphernalia

as

may

be

considered

necessary.

viii)

Inspection

/Audit:

# The Guest House Incharge or any other executive nominated

by

Head

of

HR will

inspect

the

Guest

House

/

TC

areas

as

per

pre

defined

checklist

on

a

weekly

basis and

submit

the

observations

to

BUH

through

HOHR.

# A committee of Sr Officials from HR and Hospital will comprehensively audit

the

GH/TC

at

least

on

a

quarterly

basis

and submit

report

to RHOHR with a copy to RED.

# A

detailed

checklist

in

this

regard

has

already

been

communicated

vide

IOM

dated 28.08.2012 of

GM(HR),

CC, which may be referred.

24.2

Penalty:

In case of non-performance or poor

service

by

the

Agency,

NTPC

may,

at

its

discretion,

recover

Liquidated

Damages upon

recommendation

of

Guest House Incharge. In the event

of appeal, the decision of concerned

Head of HR shall be final and binding upon the Agency. The quantum of penalty shall be as follows:

Sl. No.

Nature of Non-performance/Under performance

Rate of Penaliy(Rs.)

(i)

For

not maintaining proper

Housekeeping/Cleaning

in

rooms

including

reception,

lobby

rooms,

dining,

kitchen

and

the

Guest house premises as specified in the scope of work

1000/- per day

(ii) Supply of Food Items not as per approved menu

and sufficient quantity/unsatisfactory catering/sub standard food.

1000/- per instance

(viii)

Complaints of misbehavior or negligence on the

part of the agency#s

staff, if substantiated

or found true.

1000/-

per instance.

(ix)

Non deployment/short deployment of manpower

1000/-

per

manpower

per instance including

proportionate

deduction

from

the bill.

(x)

Un-authorized stay in guest house

1. Penalty

3

times

the

commercial

(outsider) rate of the

room

# If

the

Agency

fails

to

disburse

wages

to

its

workmen

by

the

prescribed

date

as

notified,

a

penalty

of

Rs.2,000/-(Rupees

Two

thousand

only)

for

each

day

of

such

delay

shall

be

levied

and

will

be

deducted

from the

dues

payable

to

the

Agency.

This

is without

prejudice

to any other option available

before

NTPC

under any

of

the

terms

and

conditions

of

this

agreement,

as

well

as

the

provisions

of

the

Contract Labour (R&A) Act, 1970.

# In case

of

loss

or

damage of

property of NTPC or its

guest, from the Guest House owing to the negligence of the

staff of the agency (normal wear & tear acceptable), the

agency shall

be

liable

to

replace the

same

at

its

own cost,

failing which, NTPC shall have the right

to recover the

cost

of the item from the agency.

# In case the agency or its staff fail to deposit the cash

collected towards room rent of

Guest

House

in

NTPC's

account within

stipulated

time

(as

prescribed

vide IOM

dated 23.04.2013

of

GM(Internal

Audit),

penalty may

be

levied at the rate of 5%

of the

amount

for

every

day

of

delay

or

Rs.100.00

for

each

occasion,

whichever

is higher.

However,

days

of

delay

not

attributable

solely

to

the

agency,

like

Banking

holidays, NTPC

holidays etc are not to be counted as delay.

Repetition of Non-performance /under-performance / indiscipline activities

# The agency shall be given written warning letters

upon

repetition

of

non-performance/

under

performance/

indiscipline activities in the contractual

work..

# In

case

any

act

/omission

as

above

is

repeated

after

giving

two

warning

letters,

the

contract may

be

# In

addition

to the above

if the agency is found to be involved in any fraudulent activity, blacklisting

action

may be

considered against

the same.

Annexure-A

Biscuits-5-6 verities of Britannia

Note

: The above is an indicative list and items in the above list may be modified as per the requirement at

unit

level.

ANNEXURE-B

Occupational health check-up of food handlers

PERFORMA FOR MEDICAL FITNESS CERTIFICATE FOR FOOD HANDLERS

(FOR THE YEAR ......................

)

It

is

certified

that

Shri/Smt./Miss....................................................................

employed

with

M/s..............................................................................

, coming

in direct

contact

with

food

items

has

been

carefully examined*

by me

on

date ....................

Based

on

the

medical

examination

conducted,

he/she is found free from any

infectious

or

communicable

diseases and the

person

is fit

to work

in the

above

mentioned

food

establishment.

Name

and

Signature

with

Seal

of

Registered

Medical

Practitioner

/ Civil Surgeon

5. Any

test

required

to confirm any communicable or infectious disease which the person suspected to be

suffering

from

on clinical

examination.

1

SOUP

SOUP

SOUP

2

DRY VEGETABLE

DRY VEGETABLE

DRY VEGETABLE

3

STUFF VEGETABLE

STUFF VEGETABLE -

4

SEASONAL

VEGETABLE - -

5

PANEER PANEER

PANEER

6

CHAPPATI / NAN CHAPPATI / NAN

CHAPPATI / NAN

7

RICE

RICE

RICE

8

DAL

DAL

DAL

9

NON. VEG.

1

JUICE

JUICE

-

2

FRUITS

FRUITS

-

3

CORNFLAKES

MILK/DALIA/OAT MEAL

CORNFLAKES

MILK/DALIA/OAT MEAL

CORNFLAKES

MILK/DALIA/OAT MEAL

4

STUFF

PARATHA/PURI/+SUBJI&PICKLE

STUFF

PARATHA/PURI/+SUBJI&PICKLE

STUFF

PARATHA/PURI/+SUBJI&PICKLE

5

CURD

CURD

-

6

IDLY/VADA/DOSA+SAMBHER&CHATNI

-

-

7

BREAD BUTTER&JAM/VEG.SANDWICH

-

-

8

POHA/UPMA/OMELETTE/BOILED EGG

POHA/UPMA/OMELETTE/BOILED EGG -

9

JELABI

JELABI

JELABI

10

TEA/COFFEE

TEA/COFFEE TEA/COFFEE

RATE PER PLATE= RATE PER PLATE=

RATE PER PLATE=

VEG. CURRY(PANEER):- 135 GM.

DRY VEG.:- 100 GM.

DAL (FRIED):- 100 GM.

CURD / RAYTA: - 100 GM.

WITHOUT SWEET: - Rs.

ROTI / MISSI ROTI (4 NO.) :- 120 GM.

WITH SWEET: - Rs.

PLAIN RICE (ONE KATORI):- 125 GM.

SALAD / PICKLE / CHATANI: - PER PLATE

MUTTON / FISH / CHICKEN: - 250 GM.

DRY VEG: - 100 GM.

DAL (FRIED):- 100 GM.

CURD / RAYTA: - 100 GM.

WITHOUT SWEET: - Rs.

ROTI / MISSI ROTI (4 NO.):- 120 GM.

WITH SWEET: - Rs.

PLAIN RICE (ONE KATORI):- 125 GM.

SALAD / PICKLE / CHATANI: - PER PLATE

SWEET DISH (ONE PIECE / 50 GM.:- PER PLATE

OTHER ITEMS NOT COVERD IN THE LIST SHALL BE SERVED AS PER MARKET RATES.

ANNEXURE:- E

A - LA - CARTE

MENU

SL. NO. ITEMS

QTY. RATE

SOUP :-250 ML. PER BOWL

1

SWEET CORN

SOUP PER BOWL

2

MIX VEG. SOUP

PER BOWL

3

TOMATO

SOUP

PER BOWL

4

PALAK

SOUP

PER BOWL

5

HOT & SOWER

SOUP PER BOWL

6

VEG. CLEAR

SOUP PER BOWL

5

NAVRATAN CURRY PER PLATE

6

MALAI KOFTA PER PLATE

4

PINE APPLE PER BOWL

5

KASATA PER BOWL

(c) The average annual turnover of

the

bidder in the three preceding completed financial years, as on the date of bid

opening shall not be less than Rs.

26.50

lacs.